At Padronn, your satisfaction is our top priority. We stand by our products and offer a clear and fair return and refund policy to ensure your shopping experience is risk-free.
✅ Faulty or Defective Products: If your item arrives damaged or has a manufacturing defect, you are entitled to a full refund or replacement at no additional cost.
✅ Product Mismatch: If the item does not match the description or photos on our website, you may request a refund or exchange.
✅ Delayed Delivery: If 10 days have passed since the date you placed your order and you have not received your item, you are entitled to request a full refund.
⚠️ Please note: We provide the most accurate and detailed product descriptions possible. Exchanges related to color choices or other minor personal preferences (excluding size or fit issues) are considered discretionary preference changes. In these cases, the customer is responsible for any shipping costs.
To start a return or refund request, please contact our support team within 14 days of receiving your order at info@padronn.com & refunds@padronn.com Our team will guide you through the process for a swift and hassle-free resolution.
📌 Important:
If you wish to exchange an item, please return the original product and place a new order for the replacement.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Contact us at padronn.com for questions related to refunds and returns.
